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Wait! But where are you going! It’s not yet time to create an account and start messing around, okay? Expect me to at least tell you the basics: Agents . Agents are like projects or natural language recognition modules. In simple bots, one agent will be enough to bring everything together. However, in larger projects, you could have several agents for the same project (brand, store, account), each of them grouping a particularity or common intention of the conversation. For example, our agent could be “Customer Service Agent.” Intents. They are the client’s intentions or, in other words, what he wants. Here we define possible questions or requests from clients and what possible answers we want to give them. For example: if you ask about the status of an order.

That we need external data

In this case, Dialogflow will connect with the external service that we have defined, sending the recognized industry email list action and parameters. Our external service will have to return to Dialogflow the response that will be sent to the user. Therefore, Dialogflow is basically an intermediary that provides Machine Learning technology and natural language recognition so that we can provide users with fluid and natural conversations with our bots. Last conclusions Listen, I’ve had days when you talk to me and I respond in monosyllables or things taken out of context . Sometimes you asked me about Christmas and I responded with the new way of doing content marketing.

I've done it but they've also done it to me and I know what sucks

What if? That is why I believe that chatbots will only be successful if we evolve their creation into conversations that are as natural as possible . Don’t you think? And for that, I think Dialogflow is amazing . Now, reconnecting with the beginning of the post, do you remember Phone Number SG that I told you that it was previously called API.AI and that it said free forever? Well there you have the reason why the friends of Google have changed the name. Little pirates, little pirates. Get paid! Of course, like good Robins, they only intend to charge for large projects so you and I can surely continue tinkering for free. Wait! That’s it! We have reached the end , 1,300 words to be the one who resumes the blog is not bad. Don’t worry, I’ll pick up the pace again and improve the texts (I’m untrained).

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